NTT DATA, a renowned information technology and services leader, is looking for a dedicated and skilled Helpdesk Associate to join our team in Noida, Uttar Pradesh, India. This role is ideal for individuals passionate about technology and a commitment to providing outstanding technical support.
About the Company: NTT DATA is a top-tier global IT services provider offering a broad range of services and solutions in IT consulting, systems integration, and IT outsourcing. We are known for our innovative approach to solving complex challenges and our commitment to client satisfaction.
NTT DATA Hiring Helpdesk Associate 2023
Job Role: Helpdesk Associate
Job Location: Noida, Uttar Pradesh, India
Last Date: ASAP
Qualification: Relevant technical qualification preferred
Experience: Minimum 1-2 years in a technical support role, with at least 6 months in the current grade
Helpdesk Associate Detailed Eligibility:
- Min 1-2 years of relevant experience in a technical support role & 6 months on the current grade.
- Working Knowledge of Operating Systems such as Windows 7 & 10.
- Knowledge of identifying and troubleshooting issues related to System Configuration, Software & COTS applications.
- Working knowledge of MS Office suite & Skype for business.
- Fair understanding of ITIL practices in Incident Management, Request Management & Problem Management.
Job Description:
- Perform diagnostics, resolve problems, and implement corrective actions for end users.
- Resolve Incidents and Problems associated with End User Devices and End User Software.
- Contact end users to schedule remote session calls and coordinate with onsite assistance if required.
- Route/reassign calls to other levels of support as needed.
- Update ITSM Tool fields upon successful resolution of the Incident.
- Utilize remote tools for system management and updates.
- Request end-user approval for remote takeover in support of incident resolution.
- Escalate repeat issues for root cause analysis and resolution.
How to Apply for Helpdesk Associate at NTT DATA?
To apply for the Helpdesk Associate position at NTT DATA, ensure you meet the detailed eligibility criteria and prepare your application highlighting your relevant experience and skills.
For Application: Click here